These Terms and Conditions apply to all services provided by KAHU (“we”, “us”, “our”) to the client (“you”, “your”). They are written in line with UK consumer law and recognised professional standards used by organisations such as APDT and ABTC.

By booking or participating in any KAHU service, you agree to these Terms and Conditions.

1. Training Ethos

KAHU uses ethical, humane, reward-based training methods, prioritising dog welfare and emotional wellbeing. We do not use aversive equipment or techniques designed to cause fear, pain or intimidation. 

Where a dog’s needs fall outside our scope of practice, we may recommend referral to an appropriately qualified professional.

2. Services

Services may include 1-to-1 sessions, group classes, courses, workshops, or online support. All services are educational in nature. We reserve the right to refuse or discontinue services where safety, welfare, or appropriate conduct cannot be maintained.

3. Bookings, Payment and Consumer Rights

Bookings are confirmed once payment (or a stated deposit) is received. Prices are shown in GBP (£). Services are provided with reasonable care and skill in accordance with the Consumer Rights Act 2015.

Under the Consumer Contracts Regulations 2013, you may cancel services booked at a distance within 14 days of booking, unless the service takes place within that period and you have requested it to begin.

4. Cancellations and Rescheduling

We understand that life doesn’t always go to plan, and there may be times when you or your dog aren’t able to attend.

At KAHU, we believe learning happens best when both dogs and their guardians feel comfortable, supported and ready to engage. If either of you is having an off day, that’s okay.

We simply ask that you let us know as soon as possible if you’re unable to attend. This gives us the opportunity, where possible, to offer the space to another dog and guardian.

The following cancellation and rescheduling terms apply:

• More than 14 days’ notice: Sessions may be cancelled for a refund or rescheduled.
• Less than 14 days’ notice: Sessions are non-refundable but may be rescheduled, subject to availability.
• Less than 48 hours’ notice: Sessions are non-refundable and cannot normally be rescheduled.
• Non-attendance: If you do not attend a booked session without notifying KAHU in advance, the session will be forfeited and no refund or rescheduling will be offered.
• Block bookings and courses: A block booking or course is treated as one booking. Any applicable cancellation period is calculated from the start date of the block or course, rather than each individual session.
• Once commenced: Pre-paid block bookings and courses are non-refundable once they have commenced, unless otherwise required by law.

Where you are unable to attend an individual session within a course or block booking, we cannot guarantee that a replacement session will be available. However, where there is suitable availability on another session or course, we will always do our best to accommodate you.

If KAHU needs to cancel a session, an alternative date or a refund for the affected session will be offered.

5. Client Responsibilities

You confirm your dog is fit to participate and that relevant health information and behavioural history has been disclosed. 

Dogs must remain under control at all times. You are responsible for your dog’s welfare and behaviour during sessions. 

You agree to follow the training guidance provided, use humane, reward-based methods and ensure your dog is handled safely at all times. 

KAHU reserves the right to refuse or terminate services if a dog presents a safety risk that was not disclosed prior to booking.

6. Behaviour, Advice and Outcomes

Dog training outcomes cannot be guaranteed. Progress depends on multiple factors including consistency, environment, learning history, and health. Advice is based on the information provided by you.

7. Risk, Liability and Insurance

KAHU accepts responsibility for providing services with reasonable care and skill. Dog training involves inherent risk due to the unpredictable nature of animals, and you remain responsible for your dog at all times.

To the fullest extent permitted by law, KAHU is not liable for injury, damage or loss caused by your dog, except where caused by our proven negligence. Nothing in these Terms limits liability that cannot be excluded under UK law. KAHU holds appropriate public liability and professional indemnity insurance.

8. Children and Safety

Children under 18 must be supervised by an appropriate adult. We may limit attendance where safety or training effectiveness may be affected.

9. Images and Data Protection

Photos or videos may be taken for training records. Separate consent will be obtained for marketing use. Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.

10. General

We are not liable for delays or cancellations due to circumstances beyond our control. These Terms are governed by the laws of England and Wales.

11. Contact

For questions about these Terms and Conditions, please contact: hello@kahudogs.co.uk

Last updated: 11.09.2026